• Business Trainer and Support Specialist

    Location CA-BC-Richmond
    Job ID
    Updated Date
    Operations - All Openings
  • Duties and Responsibilities


    Corix Water Products has an immediate opening for an experienced Business Trainer and Support Specialist to service  our Canadian Operations, located in the Langley branch. This position will be responsible for developing and maintaining all business process documentation and training materials, as well as coordinate and provide ongoing training and support to new and existing Canadian CWP resources. 


    • Delivers training modules via classroom and one-on-one sessions.
    • Provides support to operations to ensure Enterprise Resource Planning (ERP) software is leveraged to provide maximum value.
    • Participates in development and maintenance of business process documentation and training materials.
    • Participates in business process improvement process.
    • Delivers policy, procedure and business process training to new employees, as well as providing follow up support, and annual refresher courses to all assigned branches.
    • Participates in on-the-job evaluation after training, providing correcting training when needed.
    • Ensures operations can correctly understand and apply business processes and rules in ERP.
    • Troubleshoots and resolves any transactional issues and challenges in ERP.
    • Participates in the development and maintenance of business process documents and training resources according to the Document Development process and approved instructional design methodology and templates.
    • Participates in the definition and testing of business process and system improvements, making recommendations to optimize system’s utility to operations.
    • Performs other related duties as required.


    • Bachelor degree, with a background in communications, education, or business will be considered an assetA minimum of three years’ experience working in a branch is an asset.
    • 3 years of related experience.
    • Well-rounded understanding of the Water Products business.
    • Knowledge of terminology specific to the company (Waterworks/ Water products).
    • Working knowledge of Microsoft Dynamic NAV software as it is related to the Water Products business.
    • An aptitude for delivering training on a one-on-one basis and in a classroom setting.
    • Must have exceptional verbal and written communication skills.
    • Must be a compelling public speaker.
    • Must have the ability to engage trainees in discussions during educational sessions.
    • Must have excellent interpersonal and leadership skills.
    • Must have strong time management skills as well as be an effective multi-tasker.
    • Must have strong critical thinking and analytical skills.
    • Knowledge of Microsoft Office Suite including PowerPoint for the purpose of producing training materials and presentations.
    • Familiar with GoToTraining and/or webinars.
    • Ability to travel within Canada throughout the year to provide training and support to branches.


    Application Expiry Date: This position will remain open until filled.
    ***Corix employees must apply via our internal portal***
    If you possess these skills and qualifications, we invite you to apply online in confidence at https://ca-corixwaterproducts.icims.com
    We thank all candidates for their interest; however, only those shortlisted will be contacted.
    No telephone calls or recruitment agencies will be accepted.


    Corix is committed to providing an inclusive and accessible candidate experience. Accommodations are available upon request.


    Corix Water Products provides quality service and solutions from waterworks and irrigation supplies to water meters, engineered products, and packaged systems.
    Our team is committed to providing expert knowledge and superior customer service. We offer a comprehensive and flexible approach to delivering the right solution, from product and equipment supply to full system design, construction, operations, and maintenance.

    We maintain one of the largest single-source inventories in the industry and also carry exclusive product lines:


    •Engineered Products and Packaged Systems
    •Industrial and Mining
    •Municipal Water and Wastewater
    •Transmission Main Products


    Corix Water Products is a subsidiary of the Deschênes Group. Founded in 1940, the Deschênes Group Inc. is a private family-owned company and a leading North American distributor of plumbing and heating products, electrical and industrial supplies, fire protection, refrigeration, air-conditioning, and ventilation products, and waterworks and sewer systems.




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